Service Industry

SbMC

DIGITAL TRANSFORMATION TO STREAMLINE THE EMPLOYEE ONBOARDING PROCESS

Business Problem

  • Incomplete information captured during employee onboarding
  • Delayed information capture leads to lag in ESI/ PF no creation and also creates issues in salary remittance
  • High possibility of fake documents submitted during onboarding

What did we do?

  • Liaison with technology player to develop Aadhar based onboarding product
  • Launched Aadhar based onboarding across the organisation

Methodology/ Tools used

Aadhar based onboarding digital platform

Business Impact

  • Operational challenges, since ESIC/ PF number is not generated on time
  • Employee dissatisfaction due to delay in salary remittance
  • Very onerous task of verifying the documents and rejecting doubtful cases

Results achieved

  • Good visibility on process completion internally as well as to end customer
  • Onboarding process simplified and fast
  • All required information is captured before an employee is onboarded. So, there is no risk of incomplete data
  • Any manipulated document/ information is identified before an employee is onboarded. So, process is much streamlined
SbMC

E- SUBMISSION OF INVOICES TO CLIENT

Business Problem

  • High manual effort involved in delivery of invoices to client
  • Inspite of high effort, invoices were seldom delivered on time and in full
  • Substantial bandwidth of field staff was involved in invoice delivery

What did we do?

  • Liaison with technology player to develop electronic mode of invoice delivery
  • All invoices generated @ Head office is electronically submitted to clients. So, no need of generating print of the invoices and physical delivery

Methodology/ Tools used

Electronic mode of invoice delivery

Business Impact

  • Delayed submission of invoices leads to longer collection cycle there by affecting the working capital
  • Substantial bandwidth is used in delivery of invoices, thus operations focus suffers

Results achieved

  • No time lag between invoice generation and delivery… so, faster collection-> reduced stress on working capital
  • Onboarding process simplified and fast
  • Substantial bandwidth of field staff saved from invoice submission, so better focus on operations
SbMC

DIGITAL WAY OF ASSET MANAGEMENT

Business Problem

  • Poor tracking of assets deployed @ sites
  • Poor visibility of Health of the machines. So, operations suffer when machine is down and there is no immediate rectification of the machine

What did we do?

  • Liaison with technology player to develop asset management tool on digital platform
  • Deployed digital tool to check health of assets across all locations

Methodology/ Tools used

Digital tool to check health of asset

Business Impact

  • Adverse impact on operations, as assets are not being monitored on regular basis
  • Time taken to resolve machine breakdowns are high which in turn affects the operations

Results achieved

  • Digital tool was deployed across all locations to check health of assets
  • Complete transparency on health of assets as the site supervisor can directly mark if there is a problem in the asset
  • Complete transparency of time taken to resolve the issues
  • 100% visibility makes operations smooth and confidence level increases